Privacy policy

How we collect, use, share and protect your personal information.

Placeholder (site owner): template text. Replace every [bracketed] item and have this reviewed by a qualified Australian lawyer (Australian Consumer Law, Privacy Act 1988, Migration Act 1958 Part 3, and GDPR/UK GDPR for European customers) before launch.

Last updated: [DATE]

1. Who we are

Pacific Legacy Trust, trading as Australia eVisa Online, . Privacy contact: support@australiaetaonline.com.au.

2. Information we collect

Identity and passport details: name, date and place of birth, sex, citizenship, passport and national ID numbers, issue and expiry dates, other passports and names.
Contact details: email, phone and address.
Travel details, supporting documents and your answers to declarations, which may include sensitive information such as health and criminal history.
Payment information, processed by our payment provider [NAME]. We do not store full card numbers.
Technical data such as IP address and browser type [list analytics tools, if any].

3. How we use it

To check eligibility, prepare and lodge your visa application, communicate with you, process payments, prevent fraud and meet legal obligations. We only collect sensitive information with your consent and where it's needed for your application.

4. Who we share it with

We disclose your application information to the Department of Home Affairs when we lodge it. We also use service providers (hosting [Hostinger], email, payments [NAME]) under contract. We never sell your personal information. [List overseas recipients and countries.] This site loads fonts from Google Fonts, which receives your IP address.

5. Security and retention

This site uses HTTPS (SSL/TLS) encryption. [Describe encryption at rest, access controls, staff training.] We keep application data for [X months] after completion, then securely delete it, unless the law requires otherwise.

6. Your rights

You can request access to or correction of your information, or make a complaint, by emailing us. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC). [Add GDPR/UK GDPR rights and lawful bases for EU/UK customers.]

7. Cookies

The site doesn't set tracking cookies by default. The application form keeps only the hero-form fields (name, email, nationality, travel date) in your browser's session storage to prefill the form, and deletes them when you submit. [Update if you add analytics, chat or payment widgets.]